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SHIPPING & HANDLING

SHIPPING SERVICES

Goods that are in stock are dispatched within 24 hours. Our shipping services allow us to cater for customers located within the UK, in Europe and also around the World. An approximate indication of shipping times has been included below:

United Kingdom

  • Next Day Delivery (1 working day)
  • 1st Class Tracked Delivery (1 - 2 working days)
  • 2nd Class Tracked Delivery (2 - 3 working days)

Europe and the Rest of the World

  • International Delivery (3-7 working days)

RE-DELIVERY CHARGES

Occasionally, a customer may fail to pick up their failed delivery from their local depot, once an initial attempted delivery has been made. Should this happen and the parcel is returned back to us, there will be a re-delivery charge should the customer wish to opt for a second delivery attempt.

RETURNS & REFUNDS

Please visit the Returns & Refunds page for full details.

FAULTY ITEMS

Once the item has been returned for testing and found to be faulty, there is no additional charge for sending a new replacement item via a tracked service. Please allow 3- 5 working days from receipt of your returned item to receive your replacement item.

If an item has been returned and found not to be faulty, then the customer would be required to pay the additional charge of sending the non faulty item back to the customer.

If a customer returns an item for an exchange due to a fault, they are entitled to use our freepost address to return the item.

The freepost address is only for the use of returning faulty items. When we receive the potentially faulty item, it will be checked and if the item is found to not be faulty and the freepost address has been used, then there will be an additional charge of £4.50 plus vat for the cost of postage as well as the cost of returning the non faulty item back to the customer.

Please email sales@intimate-intentions.com to request the full freepost address.


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