Frequently Asked Questions

Questions and answers regarding the purchasing of sex toys from Intimate Intentions.

Is my order going to be discreet?

Yes, our delivery is completely discreet. We send all our parcels with plain packaging and do not attach any documents. YANELEX Ltd will be the name that appears on your bank statement. Please see 'Discreet Purchasing' page for full details.

What happens if I want a refund?

We have a returns policy in place which allows you to return your item for a full refund provided the product has not been opened. Please see 'Returns & Refunds' page for full details.

How often are your products updated?

With so many 1000’s of products on the market, it’s important for us to bring you the best that are available. We have a dedicated team who are constantly on the look for the newest products available.

I need to know more before I purchase!

No problem. We want all our customers to be completely comfortable with their selection before they purchase. Should you have any questions, please email and we promise to get back to you within 24 hours.

How can I supply your company with products?

We are always looking for that next best product, so please email details to Please also visit our 'Become a Supplier' page for full details.


Add your email address to be informed of new products and promotions including a product discount voucher for your first order.

Follow us

Top sellers